engineering
Posted Jan 28Forward Deployed Engineering Manager
New York City, United StatesRemote
Responsibilities
- - Own End-to-End Delivery: Own the execution and technical quality of production systems, ensuring they meet industry best-in-class standards for durability and performance.
- - Drive Strategic Alignment: Partner closely with Product, Sales, and Internal/Customer Leadership teams to ensure fieldwork informs our product roadmap and supports safe deployment at scale.
Requirements
- experience into tools, playbooks, and sharp feedback for Product and Research teams to create leverage for the wider organization. - Manage High-Pressure Deployments: Lead teams through the technical challenges of "going live" with large organizations, including integrations, custom configurations, and real-time issue resolution. - Operational Excellence: Make data-driven decisions to improve reliability and scale while eliminating friction and redundancies in the delivery model.
- WHO YOU ARE - You have a B.S. or B.A. in Computer Science, Computer Engineering, Math or a related field of study. - You have 5+ years of
- experience in a Software Engineering Leadership position, ideally managing a team of customer-facing engineers.
- - You know how to manage in multiple directions, including laterally and upward: you know how to advocate for yourself and your team: where to get into the weeds and where to delegate.
- A major difference in the day-to-day from my experiences in a traditional software engineering role is that I am frequently interfacing directly with our customers.
- experience as Candid customers, and then get to go execute on those opportunities. We work closely with our teammates on the Strategy and Operations team to understand customer
- As a Forward Deployed Engineer, I get to work on all parts of the app depending on what is most important to the customer.
- Of course, a strong technical skillset is important when developing software, but there are some nuances in this role that require a unique skillset.
Benefits
- The healthcare system has long been burdened by slow, inefficient workflows that waste valuable resources, leaving providers with less time and money to focus on patient care.