Own the development and deployment of internal AI products, agents, and automations.
Ensure Ramp’s CX team is adopting AI-powered workflows at the fastest rate in the industry and that the customer-facing AI CX motion improves every day or week. - Keep the customer at the center of our AI building efforts.
Define the standards of quality and accuracy and how AI agents and human operators should divide and conquer to ensure every customer feels supported and empowered through our CX motions, both reactive and proactive, even as the customer base and Ramp product suite rapidly grows and globalizes. - Define the future of AI-powered operations and roles in the CX context.
Ensure our operations teams and operations leaders are enabled to not only leverage the internal AI stack (Ramp Inspect, Ramp Glass/Claude Code, CX Agents, Ramp Research, Ramp Skills, etc.), but also become active participants in shipping and improving those systems. - Own evaluation and iteration.
Define frameworks to measure AI agent and tool performance.
Build dashboards, eval systems, QA checks, and feedback systems that keep internal and external AI products improving continuously. - Tackle foundational AI infrastructure challenges.
Requirements
ABOUT THE ROLE As the AI Operations Manager at Ramp, you will own the strategy and execution for how AI transforms the way Ramp’s Customer
Experience teams and AI agents deliver for our millions of customers.
You will build, ship, and scale AI-powered tools, agents, and workflows that make Ramp the most effective customer
You'll sit at the intersection of customer experience, product management, applied AI engineering, and business operations as we define what a perfect “agentic” customer journey looks like, what the perfect human operator AI agent hybrid approach to customer
This role reports to the Head of Operations and AI and partners closely with our Head of CX and Ramp’s CX, engineering, data, and go to market teams.
It's ideal for someone who has shipped AI products at scale, is passionate about the future of operations work, and has a track record of getting real things built.
WHAT YOU'LL DO - Build and ship AI agents and platforms that make Ramp’s customer
Partner with engineering on AI data reliability, managing shared AI skills at scale, and solving the hard operational and technical problems underneath a truly AI-powered company. - Tell the story externally.
Help package and communicate Ramp's AI CX journey through customer pitches, conferences, and content, finding ways to deliver the
WHAT YOU NEED - 5+ years in product management, applied AI, product operations, or a hybrid builder role where you shipped AI-powered products or systems at scale. - Deep hands-on
experience building with AI: you've prototyped, shipped, and iterated on AI tools, agents, or workflows, not just managed roadmaps about them.
Technical fluency with modern AI coding harnesses (Cursor, Claude Code, Codex).
- Working knowledge of core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products.
- Operational empathy: you can partner with sales, CX, finance, risk, and other business teams to deeply understand their challenges and deliver rapid AI-powered solutions.
- Strong communicator who can write crisp docs, run engaging internal training, and translate between deeply technical and non-technical audiences.
- Fluency in data and AI evals: you know when to trust numbers and when to lean on principles.
Experience managing small teams of technical or operational professionals. -
Experience at high-growth startups, especially in fintech, enterprise SaaS, or other domains requiring complex systems thinking. - Prior
experience in internal enablement, change management, or rolling out new tools and workflows across an organization. - Familiarity with departmental workflows in operating teams (Sales, CX, Finance, Risk, HR, etc.). - Curiosity about commercializing internal AI work: customer-facing AI agents, AI spend management, or turning operational learnings into product.
NOT FOR YOU IF - You prefer strategy briefings over hands-on delivery. - You lean toward AI research or building models rather than applied AI work. - You’re not excited about building for and transforming the work of internal operators alongside external customers. - You're not interested in the foundational, sometimes unglamorous work of making AI systems reliable and scalable at the infrastructure level.
WHAT WE'VE BUILT Here's a look at some of what's already in motion — and what you'd be stepping into: - Get Ramp AI Pilled https://x.com/geoffintech/status/2042002590758572377 - Our AI strategy for internal teams over the last year, from our CPO, Geoff Charles - Ramp Glass https://x.com/sebgoddijn/status/2042285915435937816 — our internal AI productivity suite, giving every Ramp employee a fully configured AI workspace on day one, wired into every tool they use via SSO with no setup friction - Ramp
Unlimited AI token usage
Benefits
We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
Health and wellness stipend
Weekly coffee stipend UNITED STATES
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay Pet insurance
In-office perks: lunch, snacks, drinks, and more
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM
Private medical insurance through Freedom Elite
Workplace pension through Penfold, with salary sacrifice option
Additional details
ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
The problems are high-stakes, data-dense, and unforgiving.
We care less about where you trained and more about what you’ve built.
At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp.
We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
This is not a research role or a strategy-deck role.
experience delivery company in the world, transforming both customer-facing agentic products and giving superpowers to our internal customer teams.
experience looks like, and how we increasingly shift from reactive to proactive customer engagement by anticipating customer issues before they arise.