Customer Lifecycle Automation Manager (OTE $41,800/year USD), @CXT Software

EcuadorOn-site

Responsibilities

Resposnibilities *Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk *Build automated workflows triggered by customer behavior, product usage, and CRM data *Develop and maintain customer health scoring frameworks using product, CRM, and support data *Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps *Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual

Requirements *5–7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth roles *Experience using AI to design or operate customer lifecycle workflows *Proven
experience designing and implementing lifecycle automation programs from scratch (not just executing campaigns) *Experience working in SaaS or recurring revenue environments *Experience supporting a scaled customer base (250+ customers across multiple tiers) *Strong systems thinking and ability to design scalable workflows *Deep understanding of the customer lifecycle (onboarding → adoption → renewal → expansion) *Ability to translate customer data into actionable automation programs *Strong analytical and
experience with CRM and automation platforms (HubSpot, Salesforce) *Experience with product analytics tools (e.g., Pendo or similar) *Familiarity with integrating data across systems (CRM, product, support) *Experience building workflows, triggers, and lifecycle campaigns

Benefits More than just perks, they're the essential components of a rewarding career at CXT Software. *100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world. *Flexible Work Environment: Work at times that suit you best.

Do you enjoy building systems that scale customer engagement, reduce manual work, and turn data into action?
Are you motivated by creating structured, automated customer journeys that drive retention and expansion without requiring human intervention?