engineering
Posted Apr 10Product Reliability Engineer
at PointOne
New York City, United StatesOn-site
Responsibilities
- WHAT YOU'LL OWN Reliability & Incident Response - Respond quickly to automated alerts and customer-reported issues - Triage, diagnose, and resolve production incidents with a bias toward permanent fixes over workarounds - Build and maintain incident response playbooks and postmortem processes - Coordinate cross-functionally with customer success managers and key account stakeholders to maintain customer trust in the event of an incident Observability & Prevention - Design and instrument telemetry, logging,
Requirements
- experience with AWS (Lambda, SQS, RDS, CloudWatch or equivalent) - Comfortable reading and writing Go, TypeScript, or similar backend languages -
- experience in legaltech, fintech, healthtech, or other high-sensitivity, always-on environments.
Benefits
- To keep up with inbound customer demand, we are quickly scaling our engineering team following a $16M Series A.
- The compensation for this position is determined by multiple factors, including prior
- experience and expertise. A competitive equity component will also be offered as part of the package.
- Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!
Additional details
- ABOUT POINTONE PointOne builds infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies.
- We’re a venture‑backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of software engineers (Jane Street, Google, Stanford, Princeton) and ex-attorneys.
- We process the most confidential data for institutions working on the most sensitive matters—and our customers depend on us being up, accurate, and fast, always.
- We're hiring a Product Reliability Engineer to own the health, stability, and observability of our systems end-to-end.
- THE ROLE You are the connective tissue between our customers and our product.
- When reliability is threatened, you'll work directly with customers to understand impact, stop the bleeding, create a robust fix, and then close the loop.
- The best PREs use front-line signals to make the whole system more resilient: better observability, fewer recurring failures, and proactive investments that get ahead of problems before customers feel them.
- This is a hands-on, full-stack engineering role at the intersection of product, infrastructure, and customer impact.
- Experience building or improving observability infrastructure (alerting, dashboards, telemetry) - High ownership mentality: you close the loop, you write the postmortem, you ship the fix Strong plus:
- WHY THIS ROLE MATTERS Law firms and government agencies run on PointOne.