Territory Mrg 1

United StatesRemote

Responsibilities

Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met. •

Requires ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner. PRIMARY RESPONSIBILITIES •
Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers. •
Must maintain a current status on Natera training requirements.
Two year degree and/or 2-5 years of related experience, undergraduate degree preferred. •
Knowledge of customer service principles and practices. •
Experience in both phone and written customer support. •
Knowledge of administrative procedures and protocols. •
Knowledge of numeric, oral, and written language applications. •
Intermediate knowledge in GSuite applications and typing with excellence in spelling and grammar. •
Experience with Salesforce ServiceCloud, laboratory information management systems, customer portals, efax, secure email, and cloud based call center functionalities. •
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other
benefits include pregnancy and baby bonding leave, 401k benefits, commuter

For more information, visit www.natera.com .
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY.

The Territory Manager supports Natera’s division and provides world class service to customers consisting of medical professionals, patients and cross functional internal and external teams. This position primarily consists of working with customers and sales representatives to ensure a smooth ordering process and quick reporting of results.
Respond promptly to internal and external customer inquiries. •
Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups. •
Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution. •
Special projects and other duties may be assigned to meet business needs. •
This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job. •
Skilled specialist, completes tasks in a resourceful and efficient manner. •
Excellent organizational skills and ability to balance multiple client needs and internal stakeholders. •
Excellence in attention to detail and critical thinking. •
Ability to maintain professionalism during highly escalated situations