Director, Healthcare Operations & Automation Virtuox (RCM, Customer Support, Logistics)

San Diego United States, United StatesOn-site

Responsibilities

Establish capacity planning, forecasting, and throughput models that strengthen performance without unnecessary overhead.
Create standardized processes that scale across sites, offerings, and new business models.
Introduce new operating models that support future offerings and external commercial opportunities.
Align systems and workflows to enterprise platforms when they deliver measurable performance, compliance, or scale advantages.
Establish a strong operational risk management framework that safeguards business continuity.
Develop clear performance dashboards and metrics that inform senior leadership and guide operational decisions.
Foster a culture of continuous improvement, accountability, and innovation.
Build and develop high-performing teams aligned with Resmed values.

The Head of Tech-Enabled Operations strengthens and unifies VirtuOx operations by building a scalable operating model that elevates maturity, integrates new and adjacent offerings, and advances automation and AI across diagnostic, logistics, and clinical workflows.
The role requires strong executive presence, mastery of detail, and the ability to translate complex operations into clear, decision-ready insights. Let’s Talk About
Digital / AI-Enabled Transformation Design automated and AI-enabled workflows that reduce manual effort, improve accuracy, and accelerate service delivery.
experience leading operations in healthcare services, diagnostics, digital health, or related environments.
Proven track record pioneering digital transformation and deploying AI-enabled workflows in operational settings.
Deep understanding of healthcare regulatory
Leadership style: Visionary operator with a bias for innovation Process-driven with strong execution discipline Collaborative, transparent, and highly effective at influencing across organizations Bachelor’s degree required; MBA or relevant advanced degree preferred.
Travel requirement: Ability to travel up to 25% a month.