IT Field Service Technician

Remote

Responsibilities

Install, troubleshoot, and repair 12-volt DC vehicle wiring, low voltage electronics, and associated hardware, including telematics devices, routers, power timers, and mobile computing equipment.
Accurately document service activities, including diagnostics performed, repairs completed, parts used, and customer or end user interactions.
Maintain assigned tools, equipment, and inventory in proper working condition.
Track, submit, and report expenses in accordance with company policies and procedures.
Identify recurring technical issues, recommend corrective actions, and contribute to continuous improvement of service delivery processes.
Perform other related duties as assigned to support operational needs. Required
Report any unsafe conditions and take actions to prevent personal injuries.
Support our interdependent safety culture by ensuring the safety of your co-workers.

The position requires regular travel to company locations and fleet sites to perform hands on technical work, as well as the ability to provide remote support when needed.
Configure, deploy, and support mobile devices and applications, including basic user training and troubleshooting.
Qualifications For Position Associate's Degree in information technology, Computer Science, Electronics, or a related technical discipline, or equivalent combination of education and relevant work experience.
experience in field service, vehicle electronics, utility technology, or a related technical support role. Demonstrated knowledge of 12-volt DC vehicle wiring and low voltage electronic systems.
Experience providing onsite and remote technical troubleshooting.
High Ability to meet the physical demands of the role, including working in confined spaces and lifting equipment.
High Effective verbal and written communication skills, with the ability to communicate technical information to non-technical users.
Medium Ability to work independently with minimal supervision and collaborate effectively within a team environment.
High Ability to work in a fast paced, service-oriented environment.
Experience in the utility, energy, telecommunications, or fleet services industry.