engineering
Posted Nov 17, 2025Solutions Engineer
at openai
IndiaHybrid
Responsibilities
- requirements discovered during the pre-sales process. - Develop and nurture strong customer relationships during the evaluation and purchasing process. - Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning. - Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.
Requirements
- experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models.
- About the Role We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API.
- You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications.
- You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.
- experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product. - Have a solid track record of delivering and scaling an exceptional pre-sales customer experience. - Have
- experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer
- - Are personally committed to fostering the safe and ethical evolution of AI.
- About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
Experience
- You might thrive in this role if you: - Have 7+ years of
Additional details
- About the Team The Technical Success team is responsible for the customer
- OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
- This role can be based in Delhi, Mumbai, or Bangalore.
- We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees In this role,
- you will: - Deliver an exceptional pre-sales customer experience.
- - Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.
- - Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.
- - Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g.
- requirements to the appropriate teams. - Create and maintain documentation, guides, and FAQs related to common questions and
- requirements for similar technical B2B SaaS products.