Program Manager II, GTM Operations

United StatesRemote

Responsibilities

- Build executive-ready analyses and KPI-driven recommendations that inform prioritization, performance tracking, and identification of high-leverage growth opportunities.

You’re excited about applying AI in practical ways — using it to accelerate your own work, building tooling from the ground up, and embedding automation and intelligent insights directly into day-to-day workflows to unlock scale and measurable impact.
What You’ll Do - Drive strategic, cross-functional GTM programs spanning multiple product lines, enabling scalable multi-product selling motions and expansion into new verticals.
- Redesign and optimize frontline workflows within Salesforce and related systems to reduce tech debt, eliminate redundancy, and improve funnel conversion and operational efficiency.
- Partner closely with Sales, Marketing, Finance, and Systems Operations to align on go-to-market strategy, planning, and execution.
- Deploy and scale AI-driven workflow solutions that improve frontline team productivity — embedding automation, intelligent insights, and tooling enhancements directly into day-to-day workflows to reduce friction and increase impact.
Experience in a high-growth or startup environment, ideally supporting multi-product or multi-segment sales motions in a vertical SaaS environment.
- Strong working knowledge of Salesforce, Sigma, and other GTM systems and analytics tools.
- Implemented automation or AI-enabled workflow improvements that enhanced frontline productivity.
- Translated business needs into scalable system and process enhancements within Salesforce or similar platforms.

What You’ve Done - 4–6+ years of professional experience, including 2–3+ years in Sales Operations, Revenue Operations, or a related GTM function. -

Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology.

We are a three-time Cloud 100 company https://www.forbes.com/lists/cloud100/a, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture.
All legitimate communications come from @mybrightwheel.com http://mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process.
If you suspect fraudulent contact, reach out to security@mybrightwheel.com.

Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day.
Our Team Our team is passionate, talented, and customer-focused.
We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.
Who You Are You are a strategic, fast, and structured operator who thrives in complexity and ambiguity.
You break down messy problems into clear components, root decisions in data, and move quickly when action is needed.
You take agency, and take full ownership of outcomes — aligning stakeholders, making tough prioritization calls, and driving initiatives from concept through adoption and iteration.
You design with the end user in mind, working backwards from the ideal frontline workflow to reduce friction and increase productivity.
- Lead stakeholder alignment and change management across the GTM organization, ensuring initiatives are clearly communicated, operationalized effectively, and adopted by frontline teams.
- Partner with senior leadership to define priorities, track business performance, and identify scalable levers for growth.
- Led complex, cross-functional programs from strategy through execution, delivering measurable improvements in efficiency, productivity, or funnel conversion.