engineering
Posted Apr 8IT Support Engineer
at Cohere
New York, United StatesOn-site
Responsibilities
- - Oversee in-office networking, AV systems, and Wi-Fi infrastructure (routers, switches, WAPs).
- - Collaborate with internal teams for employee onboarding and offboarding.
Requirements
- We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents.
- We believe that our work is instrumental to the widespread adoption of AI.
- You’ll also document procedures, manage laptop shipments for the USA region, and ensure seamless Wi-Fi and video conferencing experiences.
- experience supporting and administering Mac, Google Workspace, and Slack. -
- Experience supporting and administering MDM (ie. Kandji/Iru or JAMF) - Strong Okta and Okta Workflow knowledge (Okta Certified Professional/Administrator preferred). - Familiarity with API orchestration platforms (e.g., Okta Workflows), cloud platforms (AWS, GCP, Azure), GitOps, IaC tools (Terraform), and network authentication protocols (RADIUS). -
- Experience with scripting languages (Python) and Google Apps Manager (GAM). - Solid understanding of networking concepts and internet tooling (Wi-Fi, routers, switches). -
- Experience supporting Google Meet and room schedulers. - Familiar with SOC2 and ISO27001 compliance standards In this role,
- - Provide on-site and remote support, including basic troubleshooting, device setup, and video conferencing assistance.
Benefits
- Full-Time Employees at Cohere enjoy these Perks: 🤝 An open and inclusive culture and work environment 🧑💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks 🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for up to 6 months 🎨 Personal enrichment
- benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement 🏙 Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend ✈️ 6 weeks of vacation (30 working days!)