other
Posted May 27Digital Solutions Specialist
GlobalRemote
Responsibilities
- and support lean, scalable operations.
- Support teams across Sales, Operations, Finance, and Service in reviewing and improving processes
- Identify inefficiencies, bottlenecks, and sources of waste in day-to-day activities
- Document current-state and future-state workflows in a clear and practical way
- Support the translation of business needs into structured solution requirements
- Build and maintain automations that reduce manual work and improve accuracy
- Support integration between systems (ERP, CRM, website, e-commerce, etc.)
- Ensure solutions align with agreed process improvements
- Support the day-to-day administration and improvement of core business applications
- Build and maintain basic dashboards and reports to support operational visibility
- Support leadership with tracking key metrics and performance indicators
- Create and update Standard Operating Procedures (SOPs) for key processes
- Ensure SOPs are clear, practical, and aligned with how work is actually performed
- Support development of training materials and onboarding resources
- Ensure documentation is kept current and accessible
- Maintain clear documentation of workflows, automations, and system changes
- Support basic system security practices such as access control and data handling
- Troubleshoot and resolve common system issues
- Support teams in using systems correctly and consistently
- Reinforce adoption of standardised and improved processes.
- Support basic system integrations and troubleshooting using APIs
Requirements
- Build a working understanding of Newport Waterâs operations and key workflows
- Digital Solutions, Automation & AI
- Assist in applying AI tools where they offer clear, practical benefits
- Work with external ICT providers and technical partners as required
- Provide light ICT support (user setup, access, basic troubleshooting) Skills,
- ⢠Basic understanding of Lean principles and continuous improvement â¢
- Experience working with ERP, CRM, or similar business applications
- ⢠Ability to understand workflows and help map or improve processes â¢
- Experience with automation tools or digital workflows
- ⢠Basic working knowledge of APIs and integrations (REST, JSON, webhooks, etc.)
- ⢠Ability to work collaboratively across teams Preferred â¢
- Experience with platforms such as Zoho One or similar systems
- ⢠Basic scripting or programming knowledge (e.g., Deluge, JavaScript, Python) â¢
- Experience creating SOPs or training materials
- Apply here or submit your resume and certified copies of any relevant
- This is a beta feature to avoid spam applicants.
Benefits
- ⢠Exposure to process mapping or continuous improvement initiatives
- ⢠Exposure to multi-location or growing business environments
- ⢠Day-to-day processes become simpler, faster, and more consistent
- ⢠Manual and repetitive tasks are gradually reduced through practical improvements
- ⢠Improvements are delivered steadily over time through continuous optimization.
Contact
- qualifications to careers@newport-water.com with the subject âDIGITAL SOLUTIONS SPECIALISTâ
Additional details
- The Digital Solutions Specialist supports the improvement of Newport Waterâs day-to-day
- operations by helping analyze, refine, and implement more efficient business processes across
- departments, using business applications, automation, and digital tools.
- Working closely with the Operations Team Leader and department teams, this role focuses on
- practical, hands-on process improvements - identifying inefficiencies, documenting and
- simplifying workflows, and implementing solutions that reduce manual work, improve visibility,
- The role combines business process awareness with digital execution capability, grounded in Lean
- thinking and continuous improvement. The emphasis is on steady, incremental progress (getting
- 1% better every day) rather than large-scale transformation initiatives.
- This is a collaborative and execution-focused role, contributing to process and system