engineering
Posted Jun 9Technical Support Engineer (Statsig)
at Amplitude
New York, United StatesOn-site
Responsibilities
- Drive resolution by digging in and escalating challenging tickets
- Ensure that all tickets meet our service level agreements
- Create and update non-technical and technical documentation as the product evolves
- Report to the company any common themes or questions that arise and driving change
- Develop and improve support processes
- Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate •
Requirements
- Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences.
- With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
- experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
- experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow.
- experience using Amplitude and working with our team
- Completed your Bachelor’s Degree
- Experience with using SDKs and APIs, experimentation, stats, or data science
- The ability to present yourself with professionalism, friendliness, and a willingness to assist
- Ability to learn and explain a technical product or concept
- Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Linear
- Familiarity with statistical experimentation concepts; A/B testing, p-values, confidence intervals, and sequential testing methods (e.g. SPRT)
- Experience working with data pipelines or warehouse ingestion (e.g. Snowflake, BigQuery, or similar) — including debugging data freshness and backfill issues
- Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2.
Benefits
- Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions.
- <<NAMER version; International version can be found here >> We care about the well-being of our team: We offer competitive pay and
- benefits packages that reflect our commitment to the health and well-being of our Ampliteers.
- Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
- Flexible time off, paid holidays, and more
- Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more Excellent Parental
- benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
- We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
- Based on legislation in New York City, the following details are for individuals will work for Amplitude in New York City: New York City salary range: $95,000 - $143,000 base salary (inclusive of bonus or commission)
Contact
- Learn more at amplitude.com .
- Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address.
Additional details
- Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
- As an organization, we deliver for our customers by living our values.
- We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
- We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
- Amplitude is the pioneer in digital optimization software.
- More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to power their digital products.
- Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth.
- As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.
- Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers.
- The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality