operations
Posted 3 hours agoOperations Analyst
at Caylent
ArgentinaOn-site
Responsibilities
- Identify, document, and execute process improvements to enhance the efficiency and effectiveness of resource management, operational workflows, and cross-functional coordination.
- Prepare and maintain detailed staffing and operational reports, including utilization, availability, productivity, forecasting, pipeline needs, trend analysis, and hiring recommendations.
- Perform end-to-end operational tasks across the project lifecycle, including Sales-to-Delivery handoff coordination, resource planning and assignments, project setup in Certinia PSA, project closeout, time-tracking oversight, and account/engagement data updates.
- Monitor adherence to delivery processes and frameworks, ensuring accurate time-tracking, status reporting, and compliance with project standards; provide reporting and insights to leadership.
- Retrieve, analyze, and update data used for standardized performance metrics, forecasting, and ongoing service-delivery operations, ensuring reliable insights that support decision-making.
Requirements
- Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS).
- We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between.
- Bachelor's degree in Business Administration, Human Resources or a related field
- experience in business operations or resource management, staffing or related role
- Strong communication skills with the ability to work with staff and leadership across functional-departments to complete tasks •
- Experience with Certinia PSA and Salesforce to manage staffing requests, sales data, revenue forecasting, timecard processing, and operational reporting
- Strong analytical skills with knowledge of utilization metrics, capacity calculations, forecasting, and the ability to take action based on trends and insights
- Ability to develop templates and standards around project setup and engagement compliance
- Familiarity with Google Sheets and/or Excel advanced functionality
- Knowledge of project delivery workflows, resource planning tools, and operational project lifecycle processes
- Knowledge of using GenAI tools to analyze operational data, generate insights, and support data-driven decision-making Benefits Pay in USD 100% remote work
- State of the art laptop and tools
- As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate
- If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.
Experience
- At least 3-5 years of work
Benefits
- Generous holidays and flexible PTO
- Competitive phantom equity
- Paid for exams and certifications Peer bonus awards
- Equipment & Office Stipend
- Annual stipend for Learning and Development
- NOTE: We’re unable to provide visa sponsorship now or at any time in the future.
Contact
- If you have any questions, please contact talent@caylent.com
- If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.
Additional details
- At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America.
- We celebrate the culture of each of our team members and foster a community of technological curiosity.
- Come talk to us to learn more about what it means to be a Caylien! The Mission
- We are looking for a sharp, analytical, and collaborative candidate to join our Service Delivery Operations team as an Operations Analyst.
- In this role, you will support end-to-end operational workflows—including project setup, staffing coordination, forecasting, and data analysis—while ensuring adherence to delivery processes and standards.
- The ideal candidate is highly organized, proactive, and comfortable partnering with cross-functional leaders to drive operational accuracy and project success.
- This is an excellent opportunity for someone looking to grow professionally in a fast-paced, data-driven, and team-oriented environment. Your Assignment
- Partner with department heads, Practice Directors, and project teams on resource planning, reporting, staffing recommendations, and tooling support to ensure clarity on engagement status and delivery capacity.
- Owns weekly and monthly reporting cadences related to capacity, staffing and forecasting, proactively staffing risks and trends to leadership. Your
- Excellent organizational and analytical skills to ensure data accuracy and compliance