engineering
Posted Apr 7Field Support Engineer
at Saronic
Austin, United StatesOn-site
Requirements
- Qualifications Required - Strong software engineering background with
- experience in Python, C++, Rust, or similar languages -
- Experience supporting deployed software systems in operational, fielded, or customer-facing environments - Ability to diagnose and troubleshoot complex systems using logs, telemetry, and diagnostics - Understanding of networking fundamentals including TCP/IP, UDP, and distributed systems behavior - Comfortable working across software, hardware, and operational teams - Willingness to travel up to 50% to Saronic and customer locations - Ability to obtain and maintain a security clearance Preferred -
- Experience supporting systems in maritime, defense, aerospace, or other mission-critical domains - Familiarity with sensors such as cameras, radar, GPS, and IMUs from an integration or support perspective -
- Experience working alongside field service, depot, or sustainment teams - Strong written and verbal communication skills for customer-facing and internal reporting contexts
Benefits
- Benefits: Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and Holidays Parental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries
Contact
- Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) https://www.govinfo.gov/link/uscode/8/1324b.
Additional details
- Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
- This role is focused on software readiness, system stability, troubleshooting, and customer mission support, serving as a critical bridge between deployed systems, customer operations, and internal engineering teams.
- Unlike forward-deployed or product focused engineering roles, this position emphasizes operational execution over feature development.
- You will work closely with customers, Field Service Representatives (FSRs), depot teams, and internal software engineers to support system bring-up, diagnose issues, and ensure deployed software performs reliably during real-world missions.
- You will play a key role in enabling customer success—keeping systems running, restoring capability when issues arise, and translating operational feedback into actionable improvements for Saronic’s software teams. Key
- Responsibilities - Mission & Operational Support - Support customer activities during system activation, operational readiness programs, training events, and live missions - Participate in system bring-up activities alongside depot teams and Field Service Representatives - Provide software support during customer operations, both on-site and remotely - Ensure deployed systems are configured, validated, and mission-ready prior to operational use Software Troubleshooting & Diagnostics - Perform remote and
- experience - Partner with internal software teams to translate operational issues into actionable improvements - Contribute to continuous improvement of software supportability, usability, and reliability Documentation & Process Improvement - Document troubleshooting workflows, common failure modes, and recovery procedures - Contribute to operational best practices for deployment, support, and sustainment - Help improve internal readiness, support, and mission execution processes over time
- As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S.
- Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.