other
Posted Apr 2Service Account Manager
at ApplyBoard
Gurgaon, IndiaOn-site
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Responsibilities
- Conduct monthly governance meetings with RPs to review performance and address concerns.
- Prioritize incoming support requests from your accounts in order to meet SLA.
- Maintain your customer portfolio with relevant events, challenges, and preferences so that account health and status are discernible “at a glance”.
- Ensure compliance with company policies, procedures, and regulatory
- Maintain confidentiality of customer information and adhere to data protection regulations.
- Train and guide RPs to improve the quality and volume of international applicants.
Requirements
- ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform.
- Product Knowledge: Maintain in-depth knowledge of the company’s products and services to provide accurate information and support.
- Occasionally assist with training new team members and ensuring training materials are updated Maintain up-to-date knowledge of new processes, systems and best practices in education credentials.
- experience with ApplyBoard, preferably within the Customer
- Experience (CX) team High School Diploma or Equivalent- An associate's or Bachelor's degree is an asset
- Experience training and/or developing training/process documentation resources Strong understanding of ApplyBoard platform and application processes/policies Proficiency in proofreading/editing text to ensure spelling and grammatical correctness Flexible to “Work from Office” per team policies Ability to work flexible hours to accommodate internal and external stakeholder needs Strong analytical abilities, detail-oriented and high level of accuracy Working knowledge of Google spreadsheets, Microsoft Word
- About ApplyBoard ApplyBoard empowers students around the world to access international education.
- Ready to join us? We're grateful for your interest in joining the ApplyBoard team.
- We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses.