product
Posted 3 weeks agoSenior Technical Product Manager, SNAP Resupply
at ResMed
Remote
Responsibilities
- Quality & compliance : Meet HIPAA requirements, maintain audit trails for automated decisions, and drive accessibility and reliability with Engineering.
- Drive cross-team delivery with urgency and clear ownership.
Requirements
- Qualifications 5+ years as a PM/PO/TPM shipping B2B SaaS (web/mobile) with a strong delivery track record . Proven ability to write
- requirements , workflow diagrams, and acceptance criteria that de-risk builds. Analytics fluency and hands-on experimentation experience (A/B, flags).
- Familiar with healthcare IT concepts (HIPAA/BAA, auditability) , as well as CRM workflows SQL proficiency C ode literacy (strongly preferred): can read and discuss code at a high level Evidence of being an AI 1st Technical Product Manager Work with other Product Managers and TPMs in the Brightree and Resmed organization.
- Experience with troubleshooting issues as part of the Support process.
- Tools you’ll touch Jira, Figma, Snowflake/SQL, Pendo (or similar), Postman/Swagger, feature flagging, logging/monitoring tools
Additional details
- Role summary Join Brightree to modernize how HME providers run resupply at scale.
- As a Sr. Technical Product Manager (TPM) on SNAP Resupply, you’ll turn product strategy into shipped capabilities that reduce touches per order and shorten cycle time from patient intent to fulfillment readiness.
- You’ll own the work that moves the numbers automation rate, exception rate by delivering resilient, auditable workflows that customers love.
- You’ll partner closely with Product, Engineering, QA, Design, Compliance, Services, and Customers to define problems, write crisp requirements, workflow delivery, and prove impact with data.
- What you’ll own Outcomes : Set and hit targets for automation rate, first-pass clean orders, touches per order, and cycle time; maintain KPI dashboards and drive post-launch reviews.
- Discovery : Interview provider staff and ops leaders, map journeys (eligibility → documentation completeness → order orchestration → fulfillment readiness), run usability tests, and analyze funnels to prioritize the next 10% lift.