Senior Technical Product Manager, SNAP Resupply

Remote

Responsibilities

Quality & compliance : Meet HIPAA requirements, maintain audit trails for automated decisions, and drive accessibility and reliability with Engineering.
Drive cross-team delivery with urgency and clear ownership.

Qualifications 5+ years as a PM/PO/TPM shipping B2B SaaS (web/mobile) with a strong delivery track record . Proven ability to write
requirements , workflow diagrams, and acceptance criteria that de-risk builds. Analytics fluency and hands-on experimentation experience (A/B, flags).
Familiar with healthcare IT concepts (HIPAA/BAA, auditability) , as well as CRM workflows SQL proficiency C ode literacy (strongly preferred): can read and discuss code at a high level Evidence of being an AI 1st Technical Product Manager Work with other Product Managers and TPMs in the Brightree and Resmed organization.
Experience with troubleshooting issues as part of the Support process.
Tools you’ll touch Jira, Figma, Snowflake/SQL, Pendo (or similar), Postman/Swagger, feature flagging, logging/monitoring tools

Role summary Join Brightree to modernize how HME providers run resupply at scale.
As a Sr. Technical Product Manager (TPM) on SNAP Resupply, you’ll turn product strategy into shipped capabilities that reduce touches per order and shorten cycle time from patient intent to fulfillment readiness.
You’ll own the work that moves the numbers automation rate, exception rate by delivering resilient, auditable workflows that customers love.
You’ll partner closely with Product, Engineering, QA, Design, Compliance, Services, and Customers to define problems, write crisp requirements, workflow delivery, and prove impact with data.
What you’ll own Outcomes : Set and hit targets for automation rate, first-pass clean orders, touches per order, and cycle time; maintain KPI dashboards and drive post-launch reviews.
Discovery : Interview provider staff and ops leaders, map journeys (eligibility → documentation completeness → order orchestration → fulfillment readiness), run usability tests, and analyze funnels to prioritize the next 10% lift.