Technical Trainer, EMEA (London Office)

London, United KingdomHybrid

Responsibilities

Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
Support internal enablement: Provide product training for Amplitude team members as needed.
Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences.
With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
Based in London, this role serves as Amplitude's primary training presence across the EMEA region.
Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
Leverage AI tools in your own training design and preparation workflows to increase efficiency, elevate content quality, and scale impact
experience with a SaaS / AI company
Fluency in English and French (required) — ability to deliver training and communicate with customers in both languages
Proficiency in Spanish (nice to have)
Exceptional live facilitation skills, with the ability to command a room and drive highly interactive, outcomes-focused sessions Demonstrated
The ability to explain complex analytics and AI-driven concepts clearly to both technical and non-technical audiences
experience with product analytics platforms and a strong understanding of customer behavior analytics