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Posted Jun 1Technical Trainer, EMEA (London Office)
at Amplitude
London, United KingdomHybrid
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Responsibilities
- Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
- Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
- Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
- Support internal enablement: Provide product training for Amplitude team members as needed.
- Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).
Requirements
- Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences.
- With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
- Based in London, this role serves as Amplitude's primary training presence across the EMEA region.
- Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
- Leverage AI tools in your own training design and preparation workflows to increase efficiency, elevate content quality, and scale impact
- experience with a SaaS / AI company
- Fluency in English and French (required) — ability to deliver training and communicate with customers in both languages
- Proficiency in Spanish (nice to have)
- Exceptional live facilitation skills, with the ability to command a room and drive highly interactive, outcomes-focused sessions Demonstrated
- The ability to explain complex analytics and AI-driven concepts clearly to both technical and non-technical audiences
- experience with product analytics platforms and a strong understanding of customer behavior analytics
- You actively experiment with emerging AI tools and can clearly demonstrate how you have built or implemented AI-driven workflows that tangibly improved your efficiency, content quality, or training effectiveness
- Strong organizational skills with the ability to manage multiple projects and account stakeholders simultaneously
- Additional skills desired: API Configuration SQL Google Analytics Google Tag manager #LI-GF1 #LI-Hybrid
Experience
- Three plus years (3+) with Technical Trainer
Benefits
- Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions.
Contact
- Learn more at amplitude.com .
- Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address.
Additional details
- Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
- As an organization, we deliver for our customers by living our values.
- We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
- We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
- Amplitude's mission is to be the operating system for digital business.
- We empower organizations to understand digital customer behavior and answer the question: "Where should we place our digital bets to maximize growth?" We approach challenges with humility, ownership, a growth mindset and customer centricity, striving to improve ourselves, each other, and the value we bring to our customers and partners.
- Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude's Customer Education team is seeking a Technical Trainer to enable our customers to maximize the value of Amplitude's products.
- You'll join an impactful global team shaping the way customers achieve success and contribute directly to Amplitude's growth.
- Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
- You'll be a great addition to the team if you have: