other
Posted 2 days agoCustomer Service Agent
at Sezzle
Bogota, ColombiaOn-site
Responsibilities
- Showcase passion and connection with the nooks and crannies product
- Build a network of support and trust with our awesome customer support team!
Requirements
- experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! About the Role:
- You have excellent written and verbal communication skills.
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
- Bachelor’s degree or an equivalent combination of education and experience
- Zendesk, LiveAgent or Jira
- Must work from Bogotá, Colombia, can't work outside of the country. 3-4 training weeks
Experience
- 3+ years of customer support experience
Benefits
- Competitive salary, bonus structure Compensation and Benefits
- Salary: $3.000.000 COP monthly
- Performance bonus of 15%-25% of the monthly salary • Benefits: Remote role Additional
- You earn trust - you listen attentively, speak candidly, and treat others respectfully.
- Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
Additional details
- This is a remote position for candidates based in Bogota, Colombia. About Sezzle:
- With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping
- experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible.
- We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values.
- As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey.
- If you’re excited about pushing boundaries in tech and delivering a game-changing
- We are seeking a talented and motivated Customer Agent who is best in class with a high IQ plus a high EQ.
- This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.
- Are you passionate about driving customer success? Addicted to solving problems? So are we.
- We are looking for a customer-driven problem solver at Sezzle.