customer support
Posted 23 hours agoEnrollment Support Specialist
at Unum Group
United StatesOn-site
Responsibilities
- Utilize technology and additional resources to provide translation services.
- Maintain Individual and Team performance metrics Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
Requirements
- experience for clients utilizing UNUM Group’s Virtual Enrollment Solutions Team.
- They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group’s) portfolios to provide
- Additional strengths would be ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.
- Document pertinent information about customer interactions Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group’s) offerings, along with utilization of their resources, to provide
- Participates in projects and initiatives as assigned May perform other duties as assigned Job Specifications Prefer 4-year degree or equivalent in work related
- Existing knowledge of full Core and Voluntary benefit product offerings (all products) Must have/maintain necessary Life and Health licensing, plus any special state licensing
- experience highly desirable Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers Ability to work in a fast-paced environment, both as part of a team and independently Demonstrate resolve to achieve their personal and business goals Demonstrate good organizational skills and ability to multi-task Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of
- Full-Time ESS committed to working 40 hours per week Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday.
Benefits
- To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive
- benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the
- benefits education or enrollment of non-affiliated insurance carrier products Review all provided and necessary training/demos to service the need of the client/worker.
- requirements to keep Life and Health license Prior insurance, financial services, human resources, sales, training, and/or teaching
- The base salary range for applicants for this position is listed below.
- Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $40,000.00-$75,600.00 Additionally, Unum offers a portfolio of
- benefits and rewards that are competitive and comprehensive including healthcare
- benefits (health, vision, dental), insurance
- benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All
Additional details
- Job Posting End Date: July 20 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee
- benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments.
- And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.
- benefits listed above are subject to the terms of their individual Plans .
- And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers.
- Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team.
- Help us help others, and join Team Unum today! General Summary: This position is responsible for delivering an optimal client and worker enrollment
- benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.
- Must already be Health & Life Licensed in Resident State.
- Bi-lingual (Spanish) skillset is an asset, along with availability to work until 8pm EST nightly.