Customer Operations Specialist

Mexico, MexicoHybrid

Responsibilities

Develop and provide custom data extracts and reports from CRM, CPQ, ERP, service management or licensing systems Manage issue intake processes to respond to internal (e.g., sales) and external (e.g., customer) requests related to quoting, order management, and licensing Collaborate with business and technical teams to identify, validate, and support operational process and system improvements.
Identify, initiate tool and process improvements, assist with proposal and participation in design and implementation Train users from other teams or within the team holding live training/demo sessions Coordinate issues and collaborate across other organizations or with channel and alliance partners What you will likely bring: Excellent communication, interpersonal and presentation skills Excellent customer service skills Superior analytical skills Strong problem-solving skills Must be able to work

Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.

And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay &
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

The Order Operations Specialist is responsible for managing the various areas of the quote-to order workflow, from CRM, CPQ, order management, to licensing and entitlement tools, data administration in the tools, providing user and tool support, resolving complex internal and external customer issues and requests related to the processes, transactions, and data in the quote-to-order workflow.
What you will be doing: Recognize, analyze, and recommend changes or improvements to current processes or policies Manage and supervise license order fulfillment, using different licensing tools Maintain data accuracy and support operational processes across Customer Operations systems and tools.
Experience documenting, standardizing, and improving operational processes and workflows.
Experience creating and maintaining SOPs, knowledge articles, or training materials.
Background in Customer Operations, Customer Service Operations, Industrial Engineering, Business Operations, or a related field #LI-EG1 #LI-HYBRID About Epicor At Epicor, we’re truly a team.
We help businesses stay future-ready by connecting people, processes, and technology.
Together, Epicor employees are creating a more resilient global supply chain.
Whatever your career journey, we’ll help you find the right path.
Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
Benefits Health and Wellness: Comprehensive health and wellness