other
Posted 2 weeks agoSenior Deal Desk Analyst
at Datadoghq
Singapore, SingaporeHybrid
Responsibilities
- Solve customer satisfaction issues following execution of the deal
- Drive adherence to internal controls, protocols and business rules Who You Are:
Requirements
- Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal structuring and quoting support to our global sales teams
- Able to work independently and multi-task in fast paced, high pressure environment
- Experience with Salesforce and CPQ
- Advance level with MS Excel or similar.
- Product training to develop an in-depth understanding of our product and space
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Experience
- Experienced in 4+ years of Deal Desk experience
Benefits
- Analytical with the ability to approach a problem from multiple perspectives Bonus Points: •
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Pet adoption assistance and insurance program
Additional details
- As a Senior Deal Desk Analyst, you will work cross-functionally with our Sales Operations, Billing, Contracts and Legal teams to provide quoting and deal structuring support to the Global Sales Team.
- This will be a growth position as Datadog’s business continues to expand.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do:
- Be a creative problem solver who finds a way to meet customers’ needs while adhering to Datadog’s selling policies
- Actively negotiate deals directly with the customer as needed
- Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management
- Function as point of contact and subject matter expert for Sales on deal pricing matters
- Confident in deal structuring/quoting complex SaaS transactions for a fast-growing global company
- Comfortable representing the company to customers in negotiations and resolving customer satisfaction issues