Ops & Strategy Associate

London, United KingdomOn-site

Responsibilities

- Ensure new processes and automations are implemented properly and adopted by the claims team.
- Track the impact of process changes using data, feedback, and operational metrics.

By combining a strong in-house claims team with an AI-enabled platform, we deliver faster claims, better service, and better outcomes for insurers and their customers.
Experience writing product requirements, tickets, SOPs, or process documentation. - Basic SQL, Looker/Metabase/BI, Linear, Notion, or similar tooling. -
Experience in startup or high-growth environments.

NICE TO HAVE - 2-4+ years in claims handling, claims operations, TPA/carrier/MGA operations, or another role very close to frontline claims execution. -

Insurance exists to support people at their most vulnerable – after loss, illness, or crisis.
ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry.
Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $16M+ and already manage claims for over $200M in insurance premium across 50+ partners, including more than five publicly traded companies.
ABOUT THE ROLE We’re looking for a process-driven insurance/InsurTech professional who can build robust operational frameworks around our rapid-growing claims team.

Yet too often, the systems behind it fail when they’re needed most.
Location: This role is in-person in our London office 5 days a week
This role is for someone who understands how claims teams really work, where they lose time, where customers feel friction, and where better product design can remove manual effort.