other
Posted Apr 14Engagement Manager
at LangSmith
San Francisco, United StatesHybrid
Requirements
- ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous.
- We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on.
- LangChain is a place where your contributions can shape how this technology shows up in the real world.
- Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement.
- ABOUT THE TEAM: The Professional Services team is the bridge between LangChain's technology and the enterprise customers building on top of it.
- We partner with some of the world's most ambitious companies to help them move from pilot to production — designing solutions, accelerating time-to-value, and ensuring teams get the most out of LangChain, LangGraph, and LangSmith.
- As LangChain grows, PS plays a direct role in shaping how enterprise AI gets built in the real world.
- This role offers direct impact on customer success, the opportunity to shape processes and methodologies, and the chance to work with cutting-edge AI technology.
- experience working with enterprise customers and leading customer-facing communication - You've coordinated cross-functional technical teams — engineers, architects, product — and managed resource allocation - You're experienced with project management tools such as Linear, Jira, Asana, or similar - You've handled scope change management and complex stakeholder dynamics - You have start-up DNA: you thrive in fast-paced, ambiguous environments and don't wait to be told what to do - You're a natural
- Experience in Professional Services or consulting -
- Experience with AI/ML or infrastructure engagements -
Benefits
- With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together.
- Experience with time tracking and billing coordination - Knowledge of software development lifecycle and agile methodologies Compensation Annual Salary: $170,000-$190,000 Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
- Actual compensation and offerings will vary based on role, level, and location.
- Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Additional details
- We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
- We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
- We work at the intersection of deep technical expertise and customer partnership, and we take pride in the outcomes our customers achieve.
- ABOUT THE ROLE: We're looking for an Engagement Manager to join our Professional Services team.
- You'll manage multiple concurrent technical engagements, ensuring successful delivery of Professional Services projects for enterprise customers.
- You'll be the primary point of contact for customers and coordinate cross-functional teams to deliver exceptional outcomes.
- You'll join a collaborative team environment with a strong engineering culture.
- Location: This role can be based in our San Francisco or New York office.
- Employees within commuting distance work from the office five days per week.
- Candidates who live outside commuting distance (e.g. >1hr each way) may be eligible for hybrid arrangements depending on location and role requirements.