engineering
Posted Apr 28Endpoint Engineer
at ACLU
New York, United StatesHybrid
Responsibilities
- Proactively manage, maintain, and provide exceptional and timely technical support for ACLU-issued and Bring-Your-Own-Device (BYOD) endpoint devices across the organization.
- Deploy and manage endpoint management solutions, e.g., Microsoft Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM), Ninja One, JAMF
- Manage endpoint security tools (MAM, EDR, antivirus, disk encryption, DLP)
- Monitor endpoint health, performance, and security posture
- Implement OS imaging, provisioning, patching, and update strategies
- Troubleshoot endpoint-related issues escalated from the Service Desk
- Maintain inventory of devices, software, and licenses Support endpoint lifecycle management (onboarding / enrollment, offboarding, refresh, and secure disposal)
- Collaborate with Information Security, Infrastructure, Network Operations, and Service Desk teams to ensure operational best practices, coordinated technical service delivery, issue resolutions, and remediation strategies deployment
- Develop and maintain documentation, standards, and procedures
Requirements
- These include but are not limited to Microsoft Windows, Apple MacOS/iOS/iPadOS, and Android
- Working with the Infrastructure team, appropriately size, deploy, proactively manage and monitor virtual desktop (VDs), cloud PCs, i.e., Microsoft Azure VD and Microsoft 365
- experience in endpoint administration or desktop engineering
- Expert knowledge of Windows and MacOS operating platforms including Microsoft Windows 11 and Office 365, MacOS, and Mobile technologies
- Expert knowledge of MDM/MAM tools, i.e., Intune, SCCM, Ninja One, Apple Business Manager •
- Experience sizing, deploying, managing, monitoring Azure Virtual Desktop (AVD) and Microsoft 365
- Solid understanding and
- experience with endpoint security principles and best practices
- Experienced writing, debugging, and deploying scripts and automation tools, e.g., PowerShell, Python, Power Automate, and using code management tools, e.g., GitHub
- Strong knowledge of and
- experience with Azure AD, Entra ID, identity and access management (IAM) leveraging least privilege principles
- Demonstrated ability to work independently and as part of a team
- Must have strong, reliable home internet service when working remotely
- Experience with Zero Trust and modern device management strategies Knowledge of and
- experience with networking fundamentals (DNS, DHCP, VPN) •
- Experience supporting remote and hybrid workforces
Benefits
- Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
- Have attained or currently enrolled in training towards obtaining professional industry certifications within six (6) months of employment: Microsoft Endpoint Administrator Associate, JAMF Certified Admin, CompTIA A+, Network+, Security+ COMPENSATION The ACLU is committed to equity, transparency, and clarity in pay.
- Consistent with our compensation philosophy, there is a set salary for each role based on geographic work location.
- The annual salary for this position is $128,294 (Level G) , reflecting the salary of a position based in New York, NY. Salaries are subject to a regional pay adjustment if authorization is granted to work outside of the location listed in this posting. For details on our pay structure, please visit: https://www.aclu.org/careers/ACLU_Geographic_Pay_Structure-July_2024.pdf WHY THE ACLU
- Time away to focus on the things that matter with a generous paid time-off policy
- benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
- We support employee growth and development through annual professional development funds, internal professional development programs and workshops OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION
- Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all.
- For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.
- The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.
Contact
- If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org .
Additional details
- This is a hybrid role that has in-office
- requirements of four (4) days per week or sixteen (16) days per month.
- The Information Technology (IT) department provides technology-based services and support for a more than 600-person National staff at our New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico and Durham offices, including staff based in remote locations, and Affiliate offices nationwide that participate in the Affiliate Technology Services program.
- ACLU IT support staff ensures that business critical services are available to all staff.
- This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).
- Experience , the Endpoint Engineer is responsible for the deployment, configuration, security, and proactive management of end-user computing devices including: desktops, laptops, mobile devices, and peripherals.
- This role ensures endpoints are secure, compliant, reliable, and optimized to support business operations. YOUR DAY TO DAY
- Configure device policies, profiles, compliance rules, and application deployments
- Assist with audits and ensure compliance with company and regulatory
- Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts WHAT YOU'LL BRING Extensive