engineering
Posted May 4Solutions Engineer
at Incident.io
London, United KingdomRemote
Responsibilities
- - Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices.
- - Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success.
Requirements
- ABOUT INCIDENT.IO http://incident.ioincident.io incident.io http://incident.ioincident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability.
- We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
- As technical experts with a deep understanding of incident.io http://incident.io's platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution.
- This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions.
- - Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function.
- EXPERIENCE YOU NEED TO BE SUCCESSFUL: - Proven track record in a similar role, with
- experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS. - Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas. - Excellent communication and relationship-building skills, with
Benefits
- benefits that support health and personal growth. - Market leading private medical insurance - Generous parental leave - First Friday of the month off - Generous annual leave/PTO allowance - Competitive salary and equity - Remote working and personal development budget - Enhanced pension/401k