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Posted 4 weeks agoEnterprise Customer Value Partner
at Multiverse
London, United KingdomHybrid
Responsibilities
- - Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders; navigating internal dynamics to ensure Multiverse is logically embedded in their digital and talent strategy.
- - Oversee launch excellence and the critical "First 90 Days," collaborating methodically with the central Fulfilment team to ensure technical readiness and cohort setup do not create long-term account drag.
Requirements
- Multiverse is the upskilling platform for AI and Tech adoption.
- Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills.
- Join Multiverse and power our mission to equip the workforce to win in the AI era.
- experience in Customer Success, Account Management, or Consulting, with a proven history of managing and growing high-stakes Enterprise B2B relationships. - You are a natural project leader who can leverage internal teams (such as Fulfilment and Admissions) to deliver a seamless customer
- experience during high-stakes implementation phases. - You are data-fluent.
- You understand the mechanics of Net Revenue Retention (NRR) and can build "ready-to-close" expansion cases backed by value proof and mutual action plans. - You are "Director-ready." You can hold the room during an EBR and navigate difficult conversations with a balance of empathy and data-backed logic. - You thrive in an environment where the CRM (Salesforce) is the source of truth, maintaining high standards of data hygiene to ensure account health is always visible.
- Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
- For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check.
- Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Experience
- ABOUT YOU: - You bring 3+ years of
Benefits
- Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
- With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.
- Benefits - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches
- Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it.
Contact
- Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.
- We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies.
Additional details
- We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
- In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst.
- With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling.
- We’re building a world where tech skills unlock people’s potential and output.
- At Multiverse, we are building a tech-first institution that combines work and learning to close the critical skills gap.
- The Customer Value Partner (CVP) is the primary architect of this transformation.
- In the Enterprise segment, you are the single point of accountability for our customers from the moment a contract is signed.
- You will lead the end-to-end journey - ensuring every launch is flawless, every program delivers measurable business impact, and every partnership has a clear, data-backed roadmap for expansion.
- This is a role for an operator who is as comfortable influencing a Director-level stakeholder as they are navigating the data-driven technicalities of a program launch. ONCE HERE,
- YOU WILL: - Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts, handling greater ambiguity to move customers from initial sales handover to long-term value realization and renewal.