engineering
Posted 2 days agoDigital Customer Engineer
at LazyApply
Hybrid
Responsibilities
- They deliver product demonstrations, conduct discovery sessions, build technical alignment, and ensure customers understand how Cloudflare can solve their challenges at scale.
- Lead technical discovery and validation across a high volume of pre-sales opportunities: demos, proof-of-concepts, RFP/RFI, and solution design.
- Drive scaled onboarding for new customers through standard playbooks, group sessions, and self-serve resources.
- Run 1:many adoption and consumption programs (webinars, digital events, office hours, and targeted campaigns) to help customers get more value from Cloudflare.
- Develop and maintain reusable demo assets, scripts, and reference solution designs to scale team effectiveness.
- Track record of building reusable assets such as demo environments, reference architectures, or presales tooling. •
Requirements
- As a result, they see significant improvement in performance and a decrease in spam and other attacks.
- We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.
- Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.
- If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
- Strong knowledge of Internet fundamentals (HTTP/S, DNS, TLS, networking concepts, APIs). •
- Experience with Zero Trust frameworks, SASE architectures, or cloud security platforms. Hands-on
- experience with scripting or development (Python, JavaScript, Go, Bash) and comfortable with APIs/CLIs.
- Proven ability to engage customers directly: running demos, whiteboarding solutions, handling objections, and explaining complex concepts clearly to both technical and business audiences.
- Comfortable using modern productivity and AI tools to scale personal output across a high volume of accounts.
- experience with SaaS security, CDN, networking, or developer platform vendors.
- Hands-on knowledge of cloud providers (AWS, Azure, GCP) and modern app architectures (serverless, containers, microservices).
- Understanding of common application security risks (e.g., CSRF, XSS, SQLi) and mitigation strategies. •
- Experience with regulatory or compliance frameworks (SOC-2, PCI DSS, HIPAA, GDPR).
- Experience with customer adoption, onboarding, or scaled Customer Success programs.
- Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
- Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
Experience
- 3+ years in a technical presales, solutions engineering, consulting, or related role.
Benefits
- All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
Contact
- Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Additional details
- At Cloudflare, we are on a mission to help build a better Internet.
- Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
- Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
- Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
- Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
- At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with.
- Available Location: Kuala Lumpur, Malaysia About the Team
- Cloudflare's Customer Engineering (CE) organization works side-by-side with our Sales teams to guide customers through their digital transformation.
- Customer Engineers are trusted advisors who help prospects and customers connect Cloudflare's platform to real-world outcomes.
- Digital Customer Engineers (DCE) are a specialized part of this team, engaging directly with mid-market and commercial customers across the Asia Pacific region.