Associate Creative Director, Customer Stories

New York, United StatesRemote

Requirements

You’ll apply deep production knowledge to govern our tiers and actively push to break the mold of traditional B2B “customer stories.” Working closely with our Customer Marketing Lead, who writes the stories and sets the narrative priorities, you bring those stories to life on screen: owning the creative ideation, treatment, and direction.
Experience leading a team and producing a recognizable body of work - Hands-on with AI tools in production and post (Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney) - A background in filmmaking-leaning agencies or in-house creative leadership at companies with a high film bar - Able to travel frequently for on-location shoots - Based in NYC (or SF), or willing to relocate to either NICE-TO-HAVES - B2B or enterprise storytelling
Experience partnering with a story-driven customer marketing function, plugging into a relationship-led story pipeline rather than sourcing stories solo
Unlimited AI token usage

We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
Health and wellness stipend
Weekly coffee stipend UNITED STATES
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay Pet insurance
In-office perks: lunch, snacks, drinks, and more
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM
Private medical insurance through Freedom Elite
Workplace pension through Penfold, with salary sacrifice option