Customer Experience Representative, Core Services

Chicago, United StatesOn-site

Requirements

experience using our products as seamless as possible. We offer a variety of schedules designed to meet our customers and employee needs. Available Shifts
experience for customers through phone, email, and chat channels
Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading What you bring
Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
experience with catered meals, events, and comfortable workspaces.

An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Best in class
benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible
benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.
The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones.
This role is also eligible to participate in a Robinhood bonus plan.
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $28.10 — $33 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $27.20 — $32 USD

If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems.
Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers.
We’re a high-performing, fast-moving team with ethics at the center of everything we do.
As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.
You will be empowered to help our customers with a range of needs from simplistic to complex by phone, email and chat.
This work will range in various topics including equities trading, margin, and options trading-related issues.
Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers'
Monday, Tuesday, Thursday, Friday 9:00am-8:00pm ET
This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 10-week onboarding period.