Patient Outreach Supervisor - Pharmacy Technician

GlobalRemote

Responsibilities

Ensure Patient Outreach Coordinators consistently communicate with patients compliantly and convey the culture of kindness and value of the hospital-based pharmacies
Coach Patient Outreach Coordinators on calling best practices, conversational techniques including how to listen, understand, respond, and confirm patients’ concerns about their care, pharmacy needs, and socioeconomic situations
Establish efficient workflows between Patient Outreach Coordinators, Onboarding Specialists and liaison team via collaboration with clinical integration team, on site managers, and Patient Outreach Management
Manage all aspects of ADP, PTO, and Time Reports for team members
Manage Telemetry application, email, Microsoft teams communications up to company policy
Review and address any concerns with Patient Outreach team, and hospital partners as needed
Report on hiring needs based on implementation roll outs
Investigate research needed for data analytics team, contracting team as needed

Complete audits of team in DialPad, TelemetryRX application, Electronic Medical Records, and other required systems to ensure effective communications with patients, efficient workflow, and compliant conversations with potential patients of hospital partner pharmacies
Work with a high sense of urgency to manage, monitor, and facilitate any issues and/or escalations related to Outreach Coordinators with hospital partners
High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred Years of
The applicant should have a desire and aptitude for leading others and the ability to establish credibility within a team environment. He or she should be very organized with attention to detail and have great interpersonal skills, high integrity, be dependable and a good listener and an empathetic communicator.
Strong phone skills, highly proficient in Microsoft Office particularly Excel and Word, able to quickly learn other database programs (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable.