customer support
Posted 3 weeks agoEnterprise Customer Success - Team Lead (m/f/d)
at voize
Berlin, GermanyHybrid
Requirements
- Our vision is to change that by building AI companions that seamlessly take over digital workflows.
- Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
- Experience navigating group structures — where decisions, budgets, and influence are distributed across sites, regions, and leadership layers - Natural coach: you develop ICs and create the conditions for your team to do their best work - Analytical and process-oriented — you build playbooks and iterate fast - Fluent in German (C2) and proficient in English 🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a
Benefits
- Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
- And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: MAXIMIZE ADOPTION & DRIVE SUCCESS! We are seeking an Enterprise Customer Success Team Lead to own and grow our most strategic customer relationships — Germany's largest hospital groups, multi-site care networks, and top-tier healthcare operators.
Additional details
- 🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present.
- Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
- We don't replace humans with technology - we amplify their impact.
- As a dynamic team, we combine first-in-class technology with meaningful social impact.
- These aren't just accounts; they're complex, high-value partnerships that shape how voize scales across the market.
- You will lead a team of Enterprise CSMs, owning net revenue retention, expansion readiness, and deep value delivery across strategic accounts.
- Beyond people leadership, you'll design the processes, playbooks, and operating rhythms that turn our biggest customers into long-term champions.