product
Posted Jun 4Sr. Product Manager - Phone Platform
at HighLevel
IndiaRemote
Responsibilities
- Own roadmap grooming, prioritization, backlog management and sprint planning activities across multiple initiatives.
- Collaborate closely with Engineering and Design to deliver scalable, high-quality platform capabilities.
- Define and improve billing workflows, usage metering, reconciliation processes and customer-facing billing experiences.
- Support initiatives related to provider management, routing optimization, cost reduction and service reliability.
- Analyze usage patterns, customer segments, margins and competitive positioning to recommend pricing improvements.
- Define success metrics and monitor revenue, adoption, retention, and profitability performance.
- Own launch planning, product positioning inputs, packaging recommendations, and rollout strategies.
- Create and maintain product documentation, launch materials and internal enablement resources.
- Measure launch performance and drive continuous improvements based on customer feedback and business results.
- Define and track key KPIs related to adoption, engagement, revenue, billing accuracy, delivery performance, and customer satisfaction.
- Investigate product performance, operational issues, and growth opportunities through data-driven analysis.
- Conduct customer interviews and collaborate with stakeholders to identify unmet needs and validate solutions.
- Cross-Functional Leadership Drive alignment on priorities, dependencies, timelines and business objectives.
Requirements
- About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.
- This role requires a strong operator who can move seamlessly between roadmap planning, customer discovery, go-to-market execution, pricing strategy and hands-on product delivery.You will collaborate with Engineering, Design, Finance, Revenue Operations, Marketing, Sales, and Customer Success teams to bring new platform capabilities to market, optimise monetisation, and improve the reliability and scalability of HighLevel’s communications ecosystem.This is an ideal role for a product manager who combines Key
- Go-To-Market & Product Launches Partner with Marketing, Sales, Customer Success and Enablement teams to develop and execute go-to-market strategies.
- experience in SaaS, platform, fintech, telecom, CPaaS or related technology environments. Proven track record of shipping and scaling customer-facing and platform products from concept to launch.
- Experience managing product roadmaps, prioritisation frameworks, and cross-functional delivery processes.
- Strong understanding of product discovery, customer research, experimentation, and data-driven decision making.
- Experience developing go-to-market plans and partnering with Marketing, Sales and Customer Success teams on successful product launches. Demonstrated
- experience working on pricing, packaging, monetisation, or usage-based business models.
- experience leveraging SQL, BI tools, dashboards, or product analytics platforms.
- Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels.
- Experience with CPaaS, telecommunications, messaging, voice platforms, or communication infrastructure products.
- Familiarity with usage-based billing systems, reconciliation processes, and subscription monetization models.
- Experience working with pricing optimization, margin analysis and revenue growth initiatives.
- Knowledge of communication providers, carrier ecosystems, routing frameworks, and messaging compliance requirements.
- Experience with Chargebee, Stripe Billing, NetSuite, or similar billing and financial systems. Strong technical fluency around APIs, event-driven systems, data pipelines, and platform architectures.
- Experience operating in remote, globally distributed teams. Prior
- experience in high-growth B2B SaaS companies serving SMBs, agencies, or enterprise customers.
Experience
- Requirement: 7+ years of Product Management
Additional details
- Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
- To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale.
- By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
- Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily.
- With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
- Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
- We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.
- Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
- Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.
- Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.