engineering
Posted 5 days agoTechnical Escalations Engineer 2 (Logs) - US-East
at Datadoghq
Boston, United StatesHybrid
Responsibilities
- Develop deep technical expertise and continuously learn as the product evolves.
- Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
- Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.
- Lead escalations involving missing logs, parsing discrepancies, pipeline misconfigurations, and unexpected indexing or retention behavior.
- Build internal tools, reusable diagnostic flows, and clear guides that empower TSEs and customers to troubleshoot log issues independently. Who You Are:
Requirements
- Become the go-to expert on Datadog Logs within the Technical Solutions team, specializing in end-to-end log ingestion, processing, and visualization.
- Comfortable working with GROK, JSON, and custom log parsers, and understand the impact of filters, remappers, and processors on log behavior.
- Computer Science or Engineering majors
- Experienced in using Zendesk, Jira, Confluence, or similar softwares.
- Product training to develop an in-depth understanding of our product and space
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Benefits
- Analytical and precise, you enjoy digging into intricate pipelines, identifying root causes, and guiding customers to optimized, cost-effective solutions. Bonus points
- Generous and competitive US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Datadog offers a competitive salary and equity package, and may include variable compensation.
- Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
- benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
- The reasonably estimated yearly salary for this role at Datadog is: $85,000 — $113,000 USD
Additional details
- As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success.
- We enable our customers, from the world’s most innovative startups to the largest enterprises.
- Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience.
- Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy.
- As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. Role Summary
- As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers.
- Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform.
- You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence.
- This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.