Senior Customer-Led Growth Manager

New York City, United StatesHybrid

Responsibilities

Run the campaigns that convert that proof into demand and pipeline.
Build the customer interview process (who to talk to, what to ask, how to capture it).
Define the story formats: case study, video, data, exec testimonial, peer reference. 2. Make the content.
Make the video case studies alongside the Creative Lead.
Build a simple production pipeline (creators, editors, partner approvals).
Launch the campaigns that drive demand.
Run three 360 campaigns a year, each built around one partner story, distributed across web, paid, ABM, market partners, and sales.
Map every story to ICP segment, persona, and funnel stage so it drives pipeline, not impressions.
Own the work from brief to launch: narrative, formats, audience, creative, distribution, measurement.
Run customer webinars and events.
Run customer-led webinars.
Co-design small dinners, roundtables, and peer sessions that pull buyers into the room.
Build the customer reference roster for sales.
Build the reference roster and keep it current: who'll talk to whom, when, on what topic.
Coordinate executive references for late-stage deals.
Track how often each customer gets asked, and protect their time. 6.

We're an AI company changing healthcare from the inside.
Our marketing team is AI-native to the core.
Every operator gets the latest models on day one, and we run advanced AI workflows that let a small team ship at a scale and pace traditional companies can't match.
Turn our customer base into the most cited proof bank in healthcare AI, and run the campaigns that convert that proof into pipeline.
Use AI to turn one story into everything: paid ads, nurture emails, sales narrative, social posts, web pages, in days not weeks. 3.
Use AI to speed up transcription, drafting, variants, and distribution.
HOW WE WORK We're a small marketing team that uses AI to punch way above its weight.
Speed and impact over team size. - We use AI to accelerate every function, not as a side experiment. - We work shoulder to shoulder with growth, product marketing, brand and creative, sales, partner experience, and RevOps. - We move fast, scale with AI, and run a lot of experiments. - This role is for someone excited to rethink how customer marketing and demand gen converge, not replicate the traditional B2B playbook.