customer support
Posted Aug 11, 2025Technical Support Expert
at Mistral AI
San Francisco, United StatesOn-site
Responsibilities
- Handle Level 2 Support: Manage complex customer issues on Intercom, including latences, errors (API issues), Fine tuning/batch jobs/features
Requirements
- About Mistral At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity.
- We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions.
- Our comprehensive AI platform is designed to meet enterprise as well as personal needs.
- Our offerings include Le Chat, La Plateforme, Mistral Code and Mistral Compute - a suite that brings frontier intelligence to end-users.
- We are a dynamic, collaborative team passionate about AI and its potential to transform society.
- Join us to be part of a pioneering company shaping the future of AI.
- See more about our culture on https://mistral.ai/careers.
- Bachelor’s degree or equivalent in Business, Communications, or related field Previous
- experience in technical customer support rolesProven track record of resolving complex customer issues
- Experience working with cross-functional teams (e.g., engineering, finance)Proficient in customer support platforms (e.g., Intercom, Zendesk)
- Experience with knowledge base management and FAQ creationFamiliarity with Tech products and common industry issues
Additional details
- Our technology is designed to integrate seamlessly into daily working life.
- Our diverse workforce thrives in competitive environments and is committed to driving innovation.
- Our teams are distributed between France, USA, UK, Germany and Singapore.
- About the role We are seeking our first hire in the US for an experienced Technical Support Expert to join our Support team.
- This is a unique opportunity to be part of a growing team where you can take ownership and truly make an impact.
- In this role, you will drive customer satisfaction by efficiently resolving complex support issues, enhancing knowledge resources, and advocating for customer needs across our technical teams.