Ad Operations & Automation Lead

Chicago, United StatesOn-site

Responsibilities

Own complex escalations across pixel/tag implementation, DSP setup (TTD, DV360, etc.), and PMP configuration, acting as the peer review point before issues reach Product.
Ensure deal health, pacing, and performance; proactively surface issues and build tooling to expedite increases in usage. AI & Automation
Own Attain’s CS AI tooling and champion automation adoption by identifying manual workflows and partnering with Product to build tooling that eliminates or accelerates resolution.
Build strong relationships across CS, Sales, and Product/Engineering; serve as the CS-side SME in client conversations and design scalable processes with leadership.
Built and shipped at least one meaningful automation that reduces manual work across CS or Ad Ops.

You’ll have the opportunity to work directly with hands-on leaders and mission-driven individuals every day.
Beyond day-to-day technical ownership, you’ll focus on scaling the quality and depth of service we deliver to clients through AI, automation, and process design, in close partnership with our Product team.
Partner with CS on client communications and JIRA escalations through resolution; provide additional support for high-value, multi-partner advertisers. CS Enablement & Knowledge Sharing
experience troubleshooting pixel/tag issues using browser dev tools, Charles, or similar; familiarity with HTML, JavaScript, and server-side or API-based integrations a plus. •
Experience managing or working with offshore resources.
experience in a measurement, data, or ad tech company in a technical function required. What a Typical Week Might Look Like

4+ years in ad operations, programmatic, or digital media execution as the technical owner of campaigns or ad operations, including senior IC or manager experience.