Enterprise Customer Success Manager (French speaker)

On-site

Responsibilities

Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. •
Create campaigns targeting multiple customers through digital touch-points and activities.

To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:
Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
Native French level required with excellent command of English
experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to guide a conversation about complex software. •
Knowledge of agile methodologies.
Experience with Salesforce, Jira and CRMs What we offer you
As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis.

We consider geographical location, experience, and performance in shaping compensation worldwide.
We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
In addition to base pay, we offer a performance-driven annual bonus.
Personal learning and development budget of USD 2,000 per year
Annual compensation review Recognition rewards
Annual holiday leave
Maternity and paternity leave

The role of an Enterprise Customer Success Manager at Canonical
Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.
Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible
By clearly understanding their customer’s objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications.
Mass - SMEs or large businesses starting their journey with Canonical
Step Growth - a selection of high-potential customers
All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.
Location: This role will be based remotely in the EMEA region.
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.