customer support
Posted 3 hours agoIT Support Team Lead
at Inizio
London, United KingdomHybrid
Responsibilities
- Coordinate and delegate the
- Manage the knowledge and training
- Carry out administrative functions such as task allocation, prioritisation, tracking and reporting.
- Perform operational risk assessment and risk management on an ongoing basis.
- Review team outputs and assignments for accuracy, quality and compliance with security and other policies.
- Operationalise and execute company plans and policies.
- Manage resource requests for projects and BAU activity led by other groups in IT that requires skills and people under your leadership to deliver.
- Measure and report on team performance against Key Performance Indicators (KPIs), compliance with Service Level Agreements (SLAs) & other performance metrics.
- Lead and assist in the onboarding & training of team members.
- Ensure compliance across the team with all internal policies e.g. security, HR etc.
- Undertake line management for the team with all associated responsibilities.
- Perform other duties as directed. About you
Requirements
- experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch.
- requirements of team members so that they can be equipped with new knowledge and skills to remain current and optimally manage the systems and processes they are responsible for.
- Possesses the ability to identify opportunities for process improvement.
- Possesses the ability to present issues and recommendations in a clear and concise manner and to engage the right people in the organisation to ensure outcomes are met.
- Ability to handle change effectively and deal with ambiguity.
- Ability to solve problems and think creatively – capacity to provide pragmatic solutions and have the drive to see these through to a successful conclusion.
- Skills and experience required:
- experience in the technical areas covered by your team highly desirable. •
- Experience of using ServiceNow or equivalent Service management Tool highly desirable. •
- Experience in the full asset lifecycle for the delivery and support of end user device configuration, provisioning, commissioning, and reverse logistics essential.
- Experience of working with InTune, SCCM is required. •
- Experience with Jamf is desirable.
- An understanding of IT Frameworks (ITIL, Agile) desirable. Demonstrated
- experience of team leading or team management highly desirable. •
- Experience in working in Cloud and On-Premise hybrid computing environments desirable. •
- Experience working in a shared IT services environment is preferred. •
- Experience working for a multinational organization and collaborating with colleagues internationally essential.
- Ability to work and communicate with various levels within the organization, including members of the senior leadership team. Our Pledge
- Artificial Intelligence
- Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions at Inizio are made by our human recruiting team.
- experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Benefits
- We believe in creating a dynamic work environment that values diversity, equity and inclusion.
Additional details
- At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of
- Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery.
- We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.
- What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive.
- Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen.
- It's a place where your individuality is valued, your development is supported, and your ambition is celebrated.
- If you're ready to push boundaries and accelerate your career, Inizio is the best place to be. About the role
- Reporting to the EUC (End User Computing) Manager within our IT Operations function, you will be part of a team of highly technical, exceptionally motivated individuals, dedicated to delivering high quality run-level services across the Company's IT platforms and systems as well as supporting and implementing change efforts for new and upgraded elements of these areas.
- You will manage a team of EUC Engineers in the UK, while sharing knowledge, practices and techniques with your colleagues in the other geographies to provide a unified support model.
- This role is a fully office-based role in our central London office.