customer support
Posted Dec 7, 2025Customer Success Director
New York, United StatesOn-site
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Responsibilities
- Deliver world-class support to our top clients
- Maintain a balanced proactive/reactive relationship with your assigned accounts
- Enhance Impact's presence within client organizations by cultivating relationships and conducting strategic review sessions with senior decision-makers.
- Consistent track record of providing stellar support to customers
- Proven track record of quality verbal and written communication skills
Requirements
- This role requires a strong technical aptitude, a solid understanding of the digital ecosystem, and the ability to think critically.
- Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience
- Strong understanding of the digital marketing ecosystem
- Affiliate & Partnerships Industry Fundamentals Certification by PXA
- experience of the applicant along with the
Experience
- 5+ years Account Management or Customer Success experience, preferably B2B
Benefits
- Salary Range: $110,000 - $135,000 per year, plus an additional 25% Variable Commission Plan ($27,500-$33,750) and generous stock (RSU) award.
- *This is the pay range the Company believes is equitable for this position at the time of this posting.
- Consistent with applicable law, compensation will be determined based on the skills, qualifications, and
- requirements of the position, and the Company reserves the right to modify this pay range at any time.
- Benefits and Perks:
- benefits package that supports your well-being, growth, and work-life balance.
- benefits : Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage
- Insurance coverage (life, short-term disability, long-term disability, and more)