responsibilities are performed following Companyâs Brand Standards, philosophy, policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.
Requirements
The core focus remains on guest safety, immediate response to emergencies, and proficient execution of advanced life-saving procedures in various environments.
qualifications include exceptional guest engagement, meticulous attention to detail, a proactive problem-solving approach, unwavering concentration, strong swimming prowess, proficiency in CPR/First Aid, and comprehensive knowledge of our products and services. All duties and
All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management.
⢠Demonstrate a keen ability to interpret body language cues, respond effectively, and adeptly manage a variety of interpersonal situations.
⢠Demonstrates effective teamwork while maintaining a high degree of autonomy and self-driven productivity. Sets up and closes working areas as per schedule following all protocols.
⢠Maintains knowledge of all Destination attractions and activities to manage customer inquiries.
⢠Maintains Company designated lifeguard certification, above average fitness level, swimming, rescue, CPR/First Aid skills and Rope rescue qualification.
⢠A High School Diploma or equivalent vocational training is required. Ability to perform basic math functions.
experience in a similar role (guiding/teaching). â¢
Qualifications in rescue, lifeguarding, and first aid advantageous with expertise in rope rescues considered an asset.
experience and ability to manage guide groups. Climbing experience is desirable.
⢠Ability to pass a Company-required swim test and gain Company designated lifeguard certification and first aid certification
⢠Ability to obtain National Fire Protection Association (NFPA) Rope Rescue certification.
⢠Ability to work positively and cooperatively in a diverse international environment.
⢠Knowledge of customer service, needs assessment, problem resolution, and achievement of quality service standards.
experience in sales or the ability to sell, upsell, and cross-sell products and services is an advantage. â¢
Experience in driving boats or the ability to learn and develop the skill is required to effectively perform rescues.
⢠Ability to work under pressure without losing concentration and attention to the details.
⢠Ability to operate and perform maintenance on a variety of water equipment such as but not limited to scuba equipment, boats, PWCs, kayaks, and more is an advantage. PHYSICAL REQUIREMENTS:
⢠While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell.
The Team Member must frequently lift and/or move up to 50 pounds.
Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency.
⢠Must be physically fit and demonstrate a non-stop 300 meters swim (no backstroke), 2 min water tread without use of hands, and dive 3-4 meters to the ocean floor picking up a 10 pounds weight.
⢠Ability to pass a physical test.
This is a beta feature to avoid spam applicants.
Benefits
⢠Ensures safety and guest satisfaction by teaching and instructing activity techniques, safety, and the correct use of equipment, including but not limited to, equipment use, boundaries, routes, safety information, weather concerns, communication procedures, and emergency protocol.
⢠Provides expert advice to Guests on equipment use and fit ensuring they are using the correct type and size.
⢠Cleans and conducts safety checks on all equipment including but not limited to, kayaks, paddleboards, paddleboats, PWCs, boats, rescue equipment, EZ dock, Zipline equipment, etc.
⢠Conducts general maintenance of all equipment including but not limited to, kayaks, paddleboards, paddleboats, PWCs, boats, rescue equipment, EZ dock, dock anchors, and Zipline equipment (i.e., harnesses, safety straps, carabiners, trolleys, lanyards, ropes, braking system, pulleys, etc.).
⢠Participates in the building or repairing of floating docks, buoy lines, and other equipment as directed by the Management.
⢠Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.
⢠Ensures personal appearance, personal hygiene, and uniform appearance are always by Company policy. Maintains a safe and sanitary environment for Guests and fellow Team Members.
⢠Two (2) years of
⢠Demonstrated aptitude for the management of headcount on tour. Effective verbal communications skills. ⢠Previous
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Additional details
The Attraction Instructor is a versatile professional and pivotal position in ensuring guest satisfaction through the delivery of top-tier hospitality and safety standards within tours, attractions, and excursions on the Destination.
This multifaceted role encompasses group instruction, safety enforcement, and specialized land, water, and height rescues.
The Attraction Instructor role thrives on guest interaction, fostering a positive work atmosphere, prioritizing customer service, and delivering safety across all activities.
The Attraction Instructor specializes in leading, instructing, guiding, and overseeing tour participants, ensuring safety, enhancing the guest experience, and executing flawless operations in attraction, tours, activities, and experiences as directed by the Attractions & Recreation Lead.
Emotional resilience is paramount as the Attraction Instructor must maintain composure and rationality during high-stress situations, effectively managing their reactions and making sound decisions even in challenging circumstances.
The role may also entail support for other aquatic activities and participation in the lifeguard program. Essential
All tours, attractions, and Instructors undergo rigorous third-party reviews to ensure the highest quality and safety standards.
This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member occupying this position.
The nature of this job requires daily interactions with internal and external stakeholders.
⢠Delivers experiences so Guests feel confident and capable in new activities and enables the Guests to overcome challenges to succeed including delivery of clear and concise briefings