Field Service Technician

Remote

Responsibilities

Conduct preventive maintenance visits and safety inspections to ensure optimal robot performance
Troubleshoot mechanical, electrical, and software issues both on-site and remotely
Train customers on robot operation, programming, and basic troubleshooting procedures
Document all service activities — including ticket notes, parts usage, and resolution details — in our CRM system
Manage spare parts inventory and ensure proper tools and equipment are available for service calls
Collaborate with internal teams to escalate complex issues and contribute feedback for product improvements

At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone.
Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces. What you'll do
Achieve field service KPIs for ticket resolution and first-time fix rates Basic
Associate degree or higher in a technical field, engineering, mechatronics, or related discipline
experience in robotics, industrial automation, or electromechanical systems Proven
experience with mechanical and electrical troubleshooting at customer sites
Valid driver's license with a clean driving record and ability to travel extensively (60–80% field time)
Proficiency with hand tools, power tools, diagnostic equipment, and multimeters and the ability to read and interpret technical documentation, wiring diagrams, and schematics
experience with collaborative robots (cobots) or industrial robot maintenance and repair
Experience with PLC systems, industrial controllers, or automation networks
Familiarity with machine vision systems, sensors, grippers, and end-of-arm tooling
Programming knowledge in Python, C++, or robot programming languages
Experience with Linux/Ubuntu operating systems and networking fundamentals

Certifications in robotics, electrical safety, or related technical disciplines COMPENSATION AND
BENEFITS: The salary range for this role is $80,000 to $120,000, depending on experience.
We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level.
Base salary is just one part of the overall compensation at Standard Bots.
All Full-Time Employees are eligible for Employee Stock Options.
We also offer a package of
benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.

Provide on-site technical support for customers including diagnosis, repair, maintenance, and optimization of Standard Bots robots
Provide remote technical support via phone, email, and video conferencing when on-site visits are not required
Qualifications: Travel Requirement: This role will travel up to 80% of the time
Physical capability to lift up to 50 lbs. and work in various manufacturing environments
Excellent customer service skills with professional communication abilities
Located within 1 hour of a major airport Preferred