other
Added May 1Hybrid Process Manager (Sr. Associate)
at Capital One
United StatesOn-site
Responsibilities
- experience Support bank operations imperatives, with a specific early focus on mitigating risk Leverage agile methodologies to perform work, within smaller teams Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
- Resolve complex problems, where expertise is required to interpret against policies, guidelines, technical limitations, or processes; escalate breakdowns in the process by asking the right questions and identify/ involve the right stakeholders to correct breakdowns.
- Develop formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) Develop CTQs and metrics to measure the health of existing, new or recently changed processes.
- Collaborate with operations teams to sustainably transition ownership where appropriate to production leaders.
- Periodically collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes.
- Leverage DMAIC tools to improve processes, and reduce risk, and improve customer
Requirements
- We are seeking a dedicated, disciplined, process professional who will excel in a team environment and are highly motivated by process improvements that drive solutions.
- Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential for success in this role. General
- Provide training to internal customers on specific processes being changed; may deliver presentations, including up to the executive level. Basic
- Qualifications: High School Diploma, GED or equivalent certification At least 1 year of
- experience with Microsoft Office or G Suite At least 1 year of process management experience Preferred
- Qualifications: Bachelor’s Degree or military
- experience Lean, Agile, Six Sigma, Business Process Management, or Project Management certification At least 1 year
- experience in Compliance or Risk Management At least 2 years of