other
Posted 2 days agoImplementation Specialist, Upsells AI Receptionist
at Weave
Hybrid
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Responsibilities
- - Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.
Requirements
- The Implementation Specialist, Upsells AI Receptionist (AIR) is responsible for guiding existing Weave customers through the implementation, training, and activation of TrueLark, Weave's AI-powered receptionist platform.
- This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt AI-driven scheduling, texting, and communication workflows.
- You will manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution.
- - Hybrid Position: Monday–Wednesday in office, Thursday–Friday remote Schedule: 7:00 AM–4:00 PM or 8:00 AM–5:00 PM Reports To: Manager of Onboarding WHAT YOU WILL OWN - Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
- - Lead customer training and activation calls for AI Receptionist and TrueLark products.
- - Train customers on AI Receptionist features including: - AI Voice - AI Texting - Online Booking - Missed Call Text - Unified Inbox - Call Intelligence - Needs Attention workflows - Configure and activate TrueLark within Weave systems.
- - Schedule and conduct post-go-live check-in calls to support adoption and long-term success.
- experience throughout the onboarding journey.
- experience in Customer Success, Account Management, Implementation, Project Management, or related customer-facing roles.
- - Ability to navigate ambiguity and operate in a fast-changing environment.
- - Demonstrated ability to drive customer adoption and outcomes. -
- Experience implementing SaaS products. -
- Experience training customers on software platforms. - Knowledge of healthcare or dental practice workflows.
- Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
- At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience.