Customer Success Manager - GERMAN speaking - (m-w-d)

Frankfurt, GermanyHybrid

Responsibilities

Develop trusted advisor relationships with customer executive sponsors, ensuring activities are closely aligned with the customer's business case and strategy, enabling them to realize the full value of Cision’s and Brandwatch’s solutions
Drive customer adoption by overseeing onboarding, training, and the development of best practices to continually deliver value and maximize return on the customer’s investment
Manage account renewals for your customer base, collaborating with Account Managers on quarterly business reviews, retention strategies, and upsell initiatives
Identify opportunities to expand the use of the platform, services, and integrations within the customer’s business processes
Identify and escalate key customer product
Maintain accurate CRM records for customer accounts and opportunities
Proven track record of developing and executing strategic account plans

Fluency in German and English (minimum C1 level)
experience in a customer-facing role
Strong understanding of the (social) media landscape and media monitoring tools •
Experience working with global customers across multiple teams and regions
Ability to troubleshoot and problem-solve under pressure
Ability to work autonomously with a proactive approach What We Offer
However, as Cision is a global company and our Talent Acquisition team operates internationally, please submit your CV in English so we can review your application.
PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions.
Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other