Customer Success Manager

BelgiumRemote

Requirements

Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
Key Skills The ability to be flexible and work in a rapidly changing environment is required.
Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information.
Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.

Qualifications 5+ years of demonstrated success in a sales role, preferably in a technology organization. Field sales

The base salary range for this job family is 30,000 to 60,000 EUR annually.
This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure.
Actual base pay may vary based on skills, experience, and location, including job family level.
In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

Responsibilities and Duties Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
Achieving renewal and expansion targets through consultative selling techniques Listening to customers and providing feedback to the business.
Ensuring customer satisfaction and delivery of quarterly account reviews.
Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.
Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.
Fanatical devotion to customer service, business quality, and data security.
Thinks out-of-the-box and energizes others with passion, quality, and commitment.
experience strongly desired Fluent Dutch speaker Preferred
Qualifications Environment and Physical Demands Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
If located in a company office, often requires the mobility to physically navigate the space.