Customer Success Manager

Requirements

• experience managing complex software solutions, multiple client stakeholders, and proactive account strategy.
• AI Innovation at Dataminr Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
• Regenerative AI : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here .
• Agentic AI : we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground.
• Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here .
• The opportunity Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices Hold direct commercial responsibility–owning the end-to-end renewal lifecycle/process and driving account growth initiatives–for a dedicated portion of your portfolio, while also partnering seamlessly with Account Managers who lead the commercial process on
• Native French or full working proficiency 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of owning customer renewals and driving commercial growth Strong commercial acumen with
• Experience providing product support at the user level, with a strong focus on delivering the best possible client experience Knowledge and/or
• experience of publicly available information and social media analysis efforts of enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus Highly accountable and detail-oriented, with the self-motivation to execute on multiple competing priorities and deadlines in a fast-paced environment #LI-WC1 About Dataminr At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able
• Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold.
• Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.