Technical Account Manager

Atlanta, Namer, United StatesOn-site

Responsibilities

Manage the end-to-end customer onboarding lifecycle, including evaluations, proof of concepts, and full commercial implementations. •
Analyze, document, and champion customer technical
Proactively monitor data delivery, investigate failure patterns, and leverage automation/scripting to continuously improve operational efficiency. About you

Act as the primary, go-to technical partner for our automotive and enterprise customers, ensuring high-quality support and consultative problem-solving. •
You excel at translating intricate technical logic into clear, understandable concepts for both developers and business stakeholders.
experience in technical account management, sales engineering, or a technical client-facing consulting role, ideally within the automotive industry, connected car space, or payment services sectors. •
Strong proficiency with web data delivery mechanisms, including a practical understanding of APIs, latency, and tools like Postman to triage errors. •
experience writing SQL queries to extract data, and utilizing Excel, GSheets, or Python to process and interpret information. •
Experience or familiarity with connected vehicle services, mapping/navigation, or payment flows; prior exposure to the Google Automotive Services (GAS) platform is highly advantageous. •
Comfortable utilizing modern tools and scripting (such as AI assistants or Google Apps Script) to optimize tasks and automate client-side integration checks. •
Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide.
experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

With a collaborative and growth-oriented mindset, you are comfortable operating autonomously as the dedicated technical account specialist in North America, while partnering seamlessly with a global team across multiple time zones. Your background • 3+ years of

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on.
Luckily, we have something to help us make it happen.
Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers.
For the cities and communities we serve. For ourselves.
As a global team, we are transforming urban mobility.
This role sits within the Automotive & Data business unit, reporting directly to the Head of Customer Success.
As our Technical Account Manager, you will serve as the trusted technical advisor for our automotive and enterprise customers, acting as the primary point of contact for North American accounts while supporting the wider global client base.
This position offers a unique balance of technical execution, client relationship management, and cross-functional collaboration.
You will drive the end-to-end client onboarding lifecycle—from pre-sales engineering support and proof-of-concept evaluations to contract delivery and long-term project management.
Working closely with sales leads (such as our US Sales Lead) and internal engineering teams, you will have a massive opportunity to directly influence the product feature roadmap and reshape urban mobility.