Tier 2 Maintenance and Support Specialist

Usa, Virtual / , North America, United StatesRemote

Responsibilities

Manage and resolve bug reports, hotfixes, and backlog triage efficiently. •
Perform proactive system monitoring, including vulnerability assessments and security patching. •
Support enhancement requests and minor feature development in coordination with internal teams. •
Collaborate cross-functionally to identify and implement process efficiencies to reduce maintenance hours. •
Deliver regular QA and maintenance reports summarizing performance, updates, and issue tracking. •

We’re seeking a Tier 2 Maintenance and Support Specialist to provide ongoing technical maintenance, monitoring, and support for our proprietary training platform built on ReactJS (front-end) and Node/Express (back-end) with MongoDB and AWS S3 for data storage.
experience in Tier 2 application/system support or maintenance roles. •
Understanding of healthcare compliance standards and ability to maintain data integrity and confidentiality in LMS or software environments. •
Experience with monitoring tools, ticketing systems, and QA processes. •
Familiarity with patch management, vulnerability assessment, and issue triage. •
Ability to work independently, manage priorities, and proactively improve existing processes. Preferred
Experience with enhancement support or minor feature development. •
experience with ReactJS , Node.js , MongoDB , and AWS S3 . Note:
In a world where automation, robotics, and AI are transforming industries, the pressure to upskill, reskill, and future-proof your workforce has never been greater.