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Posted Dec 15, 2025Senior Product Specialist - Onboarding/Implementation
at Zenoti
Seattle, Costa RicaOn-site
Responsibilities
- Drive demos, walk-throughs and solution reviews with customers. •
- Identify risks based on current product capabilities; define and implement mitigation plans •
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction •
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products. •
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives •
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. •
- experience in Implementation and support of Enterprise products •
- Strong software background and ability to master product functionality, boil down complex
- experience in implementing cloud solutions. •
- Experience driving technical discussions, discovery workshops with customers, mapping business
- Ability to manage and work across multiple projects.
- Experience working with remote teams across different timezones •
- Good to have knowledge of Web Design using HTML, JavaScript •
- Good understanding of MS Office, JIRA, Basecamp applications •
- Ability to learn new skills and operate in a fast-paced and changing environment. •
- Experience in the wellness/spa industry is a plus. •
Benefits
- Attractive compensation.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Contact
- To learn more about Zenoti visit: https://www.zenoti.com
Additional details
- Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
- Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™.
- requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. •
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. •
- Configure Zenoti to meet customer business scenarios •
- In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. •