Senior Product Specialist - Onboarding/Implementation

Seattle, Costa RicaOn-site

Responsibilities

Drive demos, walk-throughs and solution reviews with customers. •
Identify risks based on current product capabilities; define and implement mitigation plans •
Address customer issues and concerns in a timely fashion to ensure customer satisfaction •
Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products. •
Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives •
Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. •
experience in Implementation and support of Enterprise products •
Strong software background and ability to master product functionality, boil down complex
experience in implementing cloud solutions. •
Experience driving technical discussions, discovery workshops with customers, mapping business
Ability to manage and work across multiple projects.
Experience working with remote teams across different timezones •
Good to have knowledge of Web Design using HTML, JavaScript •
Good understanding of MS Office, JIRA, Basecamp applications •
Ability to learn new skills and operate in a fast-paced and changing environment. •
Experience in the wellness/spa industry is a plus. •

Attractive compensation.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.