research
Posted 4 days agoUser Researcher
Responsibilities
- Manage the risk â strengthening cyber security posture through continuous improvement, addressing systemic weaknesses, and coordinating effective incident response.
- Strengthen partnerships â promoting collaboration across local government and with national partners to reduce duplication, share resources, and build collective resilience.
- Ensure user research is conducted with a diverse range of users across the planning system and advocate for their needs when engaging with internal teams
- Plan, design and conduct user research with key user groups to understand their needs and experiences and to understand how the implementation of policies or programmes are impacting them
- Support the development of routes to recruit participants for research and support the design of a feedback loop for our research and that inclusive research is embedded into all user research practices, ensuring research is conducted with a diverse range of users
- Identify appropriate research methods to meet the aims of the research. Analyse and synthesise user research data to present clear user insights and actionable findings
- Communicate user findings with a range of relevant stakeholders in a clear and engaging way, including senior officials, and advocate for the user needs and experiences using the CAF for local government
- Support the team to develop strategic insights and recommendations from all user research conducted and ensuring user needs, confirming experiences and impacts are embedded into the system mapping and visualisation work
- Lead sift question (Experience): Tell us about a time you planned or adapted your research approach to make it more inclusive. What did you do, and what did you learn? Stage 2: Interview
Requirements
- Please note - In addition to the above role in Local Digital, the department is also looking for an SEO user researcher to deliver across our Publishing team â providing insight on the departmentâs internal and external publishing activities.
- experience using the CAF to inform prioritisation of service and product design
- Experience or work as a user researcher in a complex policy or delivery environment with an excellent working knowledge of user-centered design practices
- Knowledge of a range of qualitative research methods, knowing how to apply different methods for different projects •
- Experience in designing and delivering inclusive user research with a wide range of users
- An ability to meet ambitious deadlines and deliver high-quality work on schedule, including research plans, playbacks and reports
- The ability to present clear and compelling research insights to internal and external stakeholders in a range of formats that suite the audience and delivered in a way that teams can understand and use those insights
- An understanding of and the ability to work with complexity, uncertainty and organisational constraints in a political context •
- Experience of working in an open and collaborative way as part of a multidisciplinary team
- Artificial intelligence
- Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.
- Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
- Please ensure your CV does not contain any personally identifiable information.
- Important: Your CV and Cover Letter must be merged into a single document before uploading.
- Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.
- Successful candidates must undergo a criminal record check.
- Successful candidates must meet the security
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.
- This is a beta feature to avoid spam applicants.
Benefits
- Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment. Job Description
- Alongside your salary of £44,004, Ministry of Housing, Communities and Local Government contributes £12,747 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what
- benefits a Civil Service Pension provides (opens in a new window).
- benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.
- Civil Service Code and Recruitment Principles CV Declaration Sponsorships Salary and Grade
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Contact
- Email : Digitaldatajobs@communities.gov.uk Recruitment team
- Email : Digitaldatajobs@communities.gov.uk Further information About
- If you are unsure about any part of the process or require additional information about the post to enable you to progress your application, you should speak to the Resourcing team - Recruitment@communities.gov.uk. Candidates can appeal at any stage of the recruitment process if they believe there has been: a procedural irregularity
- It is important to note that these are appeals about the process not the decision. In the first instance, an appeal should be directed to the MHCLG Resourcing Hub at Recruitment@communities.gov.uk.
- If the MHCLG Resourcing Hub is unable to satisfactorily resolve your complaint, you may contact put your complaint in writing to the Civil Service Commission, Room G8,1 Horse Guards Road, London, SW1A 2HQ or by email to: info@csc.gov.uk
Additional details
- Bristol, Darlington, Manchester, Wolverhampton Job Summary We are MHCLG
- At the Ministry of Housing, Communities and Local Government (MHCLG), we work on things that make a real difference to peopleâs lives.
- We have over 3,500 staff who are based in 20 offices across the UK.
- Whether it's through the homes we live in, the work of local councils, or the communities weâre all part of, our work is central to the political agenda.
- With ambitious and far-reaching goals this year, thereâs never been a more exciting time to join us.
- The Local Digital team sits within the Ministry of Housing, Communities and Local Government and supports councils across England to deliver more secure, user-centred, cost-effective local public services through open, collaborative and reusable work.
- A key part of our work is supporting the local government sector to be more cyber resilient and deliver on the ambition of the Government Cyber Security Strategy to be resilient to known vulnerabilities and attack methods no later than 2030.
- Understand the risk â improving visibility of digital assets, assessing vulnerabilities, and sharing intelligence so councils and MHCLG can make informed decisions about how best to reduce cyber risk.
- This role will utilise the same skillset detailed in the below person specification.
- Appointable candidates not selected for the Local Digital role may be contacted regarding this opportunity.